I observed a couple of great examples of customer service and community building recently that I want to share with you. I believe that customer service and community building are the same thing, by the way. Whether your business is on-line or off, you better be viewing your customers as a community. They honor you […]
Nobody makes it on their own. Not in business, not in life. To be successful you need to have people that teach and inspire you, not just directly but through their actions. So I am going to start recommending some of the people I think you should know. These are people that I learn from […]
So I am attending Podcamp Toronto this weekend. It has been great to finally meet some other people who are interested in podcasting and social media, in person. The learning sessions have been interesting for the most part, but it has been the interaction with other like-minded people, face to face, that I have enjoyed […]